We aim to contact clients within 10 working days to offer an energy advice appointment. Eligibility for our grant will be assessed as part of advice.
All emails sent from this form are secure and encrypted.
As part of the online enquiry we will ask you for some details about yourself and the issue you are looking for help with. We will use this information to provide you with advice as well as to improve our service and inform our campaigns. If you want more detail about your rights and how we use your information you can read our privacy notice.
We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds.
If you would like us to email you advice it’s important that you are confident no one else can access your email account. We suggest you don’t use a work account because other people may have access to this information.
It’s important to remember that emails may not be encrypted and can be intercepted so do not ask us to email you advice if you want to maintain strict online security and confidentiality – a telephone call is more secure than email.
By completing the online enquiry form you give permission to share your information with Citizens Advice Brighton & Hove and our referral partners BHESCO, Money Advice Plus, Possability People and St. Luke’s Advice Service for the purpose of providing advice on your enquiry.
