Thank you very much for your feedback. We appreciate the time you have taken to share this with us.
We use this information anonymously in reports about our work, to share testimonials with volunteers and staff and generally to understand the experiences of people who receive our services – where we are doing well and where we can make changes.
We want everyone who uses our service to be happy with the service we provide.
That’s why, if we’ve let you down, we want to hear from you – no matter how big or small the issue is.
We promise to deal with every complaint quickly, professionally and confidentially.
It’s important that we know what we’ve done wrong, so we can do our best to put it right.
If you have a complaint, please download our complaints leaflet. This will explain what steps you can take to raise a complaint with us.
You can email us at firstname.lastname@example.org.
Please note, the complaints email is not for general advice. Please contact us here to make an advice enquiry.