How to get advice

If you can’t find the advice you need on our national website at, you can call us during our opening hours or use our online enquiry form for email advice or to request a call back. You can visit us on Monday afternoon, or Thursday or Friday morning for our drop-ins.

Cost of Living Crisis and the need for advice

We’re here to help you. Please bear with us if we can’t answer your call straight away.  It’s because we’re helping someone like you. 

Lots of people are struggling at the moment and our staff and volunteers are working really hard to help everyone as quickly and as well as we can.

If you’ve checked out our website advice and you still need help, please bear with us. We’re here to support you. It just might take us a bit longer than usual.  

Call us

Call us to speak directly to one of our volunteer advisers.

Freephone 08082 78 78 15 

If you can’t hear or speak on the phone Relay UK lets you use our phone service by typing what you want to say. Download the Relay UK app and call us.

RelayUK 18001 then 08082 78 78 15

Our lines are open during the times listed below. We aim to answer calls as quickly we can, however our lines can be very busy. If you can’t get through straight away, you will be put through to one of our national call centre advisers where available. You can also request a call back or email advice by using our online enquiry form.

Lines are open:

Monday        09.30 – 12.30 and 13.30 – 15.30
Tuesday        09.30 – 12.30 and      17.00 – 19.30
Wednesday  09.30 – 12.30 and 13.30 – 15.30
Thursday      09.30 – 12.30 and 13.30 – 15.30
Friday            09.30 – 12.30 and 13.30 – 15.30

Get help online

Use our online form to request email advice or a call back. An adviser will be in touch within 3-5 working days (not including the weekend).

We use the Refernet platform to power our online form. Refernet work with our partners locally and other Citizens Advices around the UK.

Visit us for our drop-in

Drop-ins are on Monday afternoons from 1.15pm and Thursday and Friday mornings from 9.15am. 

Spaces are very limited and a Volunteer Adviser might not be available immediately, so you may need to wait.

Once a certain number of people have arrived we may have to turn you away.

Our drop in is a time you can come to see us in person. Our Volunteer Adviser will talk to you to help work out the next best step. This might be giving you information, making an advice appointment or directing you to a more suitable organisation

Please contact us by phone or online enquiry if possible, otherwise you can attend in person but please keep in mind the number of people we can see is limited.

Consumer advice: 0345 4040506

Universal Credit Help to Claim: 0800 1448444

Energyworks Energy Advice line: 0333 090 9150

Macmillan Horizon Centre Welfare Benefits Advice Service: 07483 171 832
Benefits advice for people who have been diagnosed with cancer and their families or carers.

Money Advice Service Debt Advice Project: Call our Advice Service on 08082 78 78 15 who can arrange an appointment with this project 

Pension Wise: 0800 1383944
Advice for over-50s about ways to take money from your pension

Citizens Advice Witness Service Brighton: 0300 3321 136
Offers free and independent support for witnesses in criminal courts

Feedback and complaints

Feedback is very useful for us, as it tells what we are doing well, as well as letting us know where we could improve our service.

If you would like to comment on our service, please fill in the feedback form on the feedback page.

If you have a complaint, please download our Complaints Leaflet. This will explain what steps you can take to make a complaint with us.