Online Enquiry

Our online form below allows you to request a call back or email from one of our Volunteer Advisers.

Before you share your information with us, it’s important you know what happens with this information and that you agree with it. Please read the information below, and see our privacy policy for more details. 

Please tell us if it is okay to leave a voicemail for you. We can’t leave a voicemail if you have not told us it is okay.

If you tell us about your ethnicity, sexuality, health, trade union membership or religion, that is known as sensitive, ‘special category’ information. Please only share this with us if you are okay with us storing it. If you share this ‘special category’ information we will record you as having consented for us to store it.

If you would like us to email you advice it’s important that you are confident no one else can access your email account. We suggest you don’t use a work account because other people may have access to this information.

It’s important to remember that emails may not be encrypted and can be intercepted so do not ask us to email you advice if you want to maintain strict online security and confidentiality – a telephone call is more secure than email.

By clicking to the next page you are consenting to share your information with Citizens Advice Brighton & Hove for the purpose of providing advice on your enquiry.

Online enquiries are now on hold and we are aiming to open them as soon as we can. Please visit us again in a few days.

Sometimes we experience very high demand on our service and we need to close online enquiries for a short time.

We have received lots of enquiries now and our Volunteer Advisers are responding to them.
If you need advice more quickly, please call our freephone advice line on 08082 78 78 15 during daytime opening hours.

Thank you

Data Protection

In order to help you with your enquiry we need to store information about you. As a requirement of the Data Protection Act 2018 we need your consent to do this.

All information you give to us is strictly confidential.
We will never discuss your enquiry with anyone unless you give us express permission to do so, or if we are compelled to do so by law.

Please see our privacy policy for full details of this.

If you do not give your consent to store information then please do not share your information with us through this form.

Please contact us by telephone if you would like us to provide advice without you sharing personal information with us.

We act as a data controller for the purposes of the GDPR regulations 2018.

We will manage the information provided on this form in accordance with this Act which has replaced the Data Protection Act (1988).