Volunteer

“I am so proud to work as part of this service. Every single colleague, both supervisors and volunteers, have inspired me with their dedication and selflessness.”

“The training and skills I have learnt in the role as a Volunteer Adviser are without a doubt the skills and experience that have allowed me to secure my new position with a leading law firm.” 

Could you help others to overcome their problems?

Our volunteers come from a range of backgrounds and communities and volunteer with us for a range reasons, including to:

  • make a positive impact on peoples’ lives,
  • gain new skills and knowledge and build experience for employment
  • use and develop existing skills in varied and rewarding roles
    improve health, wellbeing, confidence and self-esteem
  • meet new people from a range of backgrounds and ages, and make friends
  • get to know the local community and give something back
  • experience good training and support and to feel part of a team

We cover expenses so you won’t be out of pocket from volunteering with us.

As a volunteer at Citizens Advice you don’t need any specific qualifications or experience.

  • You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.
  • Some roles may require you to have basic IT skills, be a good listener, or have good written skills.
  • As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision from our supervisors during your time volunteering with us, and opportunities for development.
  • Many of our public-facing roles take place in the day time (Mon – Fri 9am – 5pm) but we can be flexible with some of our other roles, which you could do in the evening or weekends

We believe that the skills, experience and satisfaction that come from volunteering should be available to everyone. We want our teams to reflect the diversity of ethnicity, language, cultural background and life experiences that exist in Brighton and Hove. We encourage you to apply and talk to us about your skills and aims and your interest in our work.

If we don’t have any available roles currently please visit this page again in a few weeks – we have recruitment rounds throughout the year.

Volunteering with us

Trustees

Citizens Advice Brighton and Hove trustees are volunteers who use their skills, knowledge and experience to help guide and govern the organisation.

Trustees work with the Chief Executive and other staff to shape strategy and give direction.

Time commitment: Trustees usually meet 4 or 5 times a year in the evening although you may need to work on key projects over the year that would involve more time. Talk to us to find out more!

Volunteer Adviser
Our Volunteer Advisers talk to clients over the phone to explore what problems they’ve come for help with and find information about possible options. Advisers then help clients to understand the information, and support them to take action.

Some examples of what you could do:

  • explore what benefits a client is entitled to and help them to complete a benefit application form.
  • help a person apply for local discretionary funds
  • help a client understand their tenancy agreement

Time commitment: 2 regular half day sessions per week, for 12 months.
We can be flexible so come and talk to us.

“I really enjoy helping people with their problems. I feel a real sense of achievement when a client leaves feeling that there’s a way forward, and a clear weight has been lifted off their shoulders – it’s amazing!”

Research and Campaigns Volunteer

Research and Campaigns Volunteers are involved at all levels of the charity in a wide range of activities. These include researching policy and our own data, writing content for a wide range of audiences, talking to clients, press, decision makers and more.

Volunteers may also get involved in campaigns with national Citizens Advice, such as Universal Credit.

Time commitment: We can be flexible about the time spent and how often you volunteer so come and talk to us.

“I feel really passionate about social justice so this role is perfect for me. I can use the information we have about our clients’ problems to identify trends and campaign for positive change to help improve peoples’ lives.”

Further Information

There is more general information about volunteering with us on the National Citizens Advice website.

There are some examples of people’s experience volunteering with different Citizens Advice charities here.

Watch a video to find out more about the people who make Citizens Advice

Take a quiz to find out what role might suit you.