Volunteer
“I am so proud to work as part of this service. Every single colleague, both supervisors and volunteers, have inspired me with their dedication and selflessness.”
“The training and skills I have learnt in the role as a Volunteer Adviser are without a doubt the skills and experience that have allowed me to secure my new position with a leading law firm.”
Could you help others to overcome their problems?
Our volunteers come from a range of backgrounds and communities and volunteer with us for a range reasons, including to:
- make a positive impact on peoples’ lives,
- gain new skills and knowledge and build experience for employment
- use and develop existing skills in varied and rewarding roles
improve health, wellbeing, confidence and self-esteem - meet new people from a range of backgrounds and ages, and make friends
- get to know the local community and give something back
- experience good training and support and to feel part of a team
We cover expenses so you won’t be out of pocket from volunteering with us.
As a volunteer at Citizens Advice you don’t need any specific qualifications or experience.
- You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.
- Some roles may require you to have basic IT skills, be a good listener, or have good written skills.
- As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision from our supervisors during your time volunteering with us, and opportunities for development.
- Many of our public-facing roles take place in the day time (Mon – Fri 9am – 5pm) but we can be flexible with some of our other roles, which you could do in the evening or weekends
We believe that the skills, experience and satisfaction that come from volunteering should be available to everyone. We want our teams to reflect the diversity of ethnicity, language, cultural background and life experiences that exist in Brighton and Hove. We encourage you to apply and talk to us about your skills and aims and your interest in our work.
We are currently recruiting for:
- Volunteer Reception and Information Assistants
Volunteer Reception and Information Assistants volunteer around one day a week or two half days a week, though we are always open to discussing individual availability and needs.
Full training, support and supervision is provided.
Please complete a Volunteer application form if you are interested in joining our friendly, supportive and committed team.
Please write about your experiences and skills on the application form, and give examples. We can only score applications based on the information you write on the form. So, if you have lots of relevant experience but don’t tell us very much about it on the form, we might not be able to offer an interview.
Our covering letter for applications gives more tips on applying.
Our Volunteer Reception and Information Assistant role description gives more details about what’s involved in the role and the skills and qualities needed for the role.
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We are currently recruiting:
- Volunteer Advisers,
- Volunteer Training Team Members.
Volunteer Advisers volunteer for around one day a week or two half days a week.
Volunteer Training Team Members volunteer for four to six hours per week.
Our Volunteer Adviser role description gives more details about what’s involved in the role and the skills and qualities needed for the role.
Application deadline for Volunteer Advisers:
Please apply by 9am on Monday 16th January to be part of the current recruitment and training round.
Training then begins on Tuesday 24th January in the afternoon, 1.30-4.30pm. It lasts around two months with a weekly observation with a trained Volunteer Adviser as well.
We don’t have any available roles at the moment but we will again soon.
Please visit this page again in a few weeks and follow our social media. We have volunteer recruitment rounds all through the year.
If you would like to register your interest and for us to contact you in a few weeks when we will be recruiting and training Volunteer Advisors, please complete a Volunteer application form if you are interested in joining our friendly, supportive and committed team.
Our covering letter for applications gives more tips on applying.
Research and Campaigns Volunteer
Research and Campaigns Volunteers are involved at all levels of the charity in a wide range of activities. These include researching policy and our own data, writing content for a wide range of audiences, talking to clients, press, decision makers and more.
Volunteers may also get involved in campaigns with national Citizens Advice, such as Universal Credit.
Time commitment: We can be flexible about the time spent and how often you volunteer so come and talk to us.
“I feel really passionate about social justice so this role is perfect for me. I can use the information we have about our clients’ problems to identify trends and campaign for positive change to help improve peoples’ lives.”
Further Information
There is more general information about volunteering with us on the National Citizens Advice website.
There are some examples of people’s experience volunteering with different Citizens Advice charities here.
Watch a video to find out more about the people who make Citizens Advice
Take a quiz to find out what role might suit you.
