Volunteer

“I am so proud to work as part of this service. Every single colleague, both supervisors and volunteers, have inspired me with their dedication and selflessness.”

“The training and skills I have learnt in the role as a Volunteer Adviser are without a doubt the skills and experience that have allowed me to secure my new position with a leading law firm.” 

Could you help others to overcome their problems?

Our volunteers come from a range of backgrounds and communities and volunteer with us for a range reasons, including to:

  • make a positive impact on peoples’ lives,
  • gain new skills and knowledge and build experience for employment
  • use and develop existing skills in varied and rewarding roles
    improve health, wellbeing, confidence and self-esteem
  • meet new people from a range of backgrounds and ages, and make friends
  • get to know the local community and give something back
  • experience good training and support and to feel part of a team

We cover expenses so you won’t be out of pocket from volunteering with us.

As a volunteer at Citizens Advice you don’t need any specific qualifications or experience.

  • You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.
  • Some roles may require you to have basic IT skills, be a good listener, or have good written skills.
  • As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision from our supervisors during your time volunteering with us, and opportunities for development.
  • Many of our public-facing roles take place in the day time (Mon – Fri 9am – 5pm) but we can be flexible with some of our other roles, which you could do in the evening or weekends

We believe that the skills, experience and satisfaction that come from volunteering should be available to everyone. We want our teams to reflect the diversity of ethnicity, language, cultural background and life experiences that exist in Brighton and Hove. We encourage you to apply and talk to us about your skills and aims and your interest in our work.

We are currently recruiting Volunteer Advisers. 

Volunteer Advisers volunteer for around one day a week or two half days a week. 

Full training is provided on all advice areas and supervision is provided for all advice given.

Please complete a Volunteer application form if you are interested in joining our friendly, supportive and committed team. 

Please write about your experiences and skills on the application form, and give examples. We can only score applications based on the information you write on the form. So, if you have lots of relevant experience but don’t tell us very much about it on the form, we might not be able to offer an interview. 

Our covering letter for applications gives more tips on applying. 

Our role description gives more details about what’s involved in the role and the skills and qualities needed for the role.

Please apply by 9am on Thursday 6th October to be part of the current recruitment and training round.

We are currently recruiting for a Volunteer Trainer.

Volunteer Trainers volunteer for around half a day a week or one day a week. 

Full training is provided and supervision is provided.

Please complete a Volunteer application form if you are interested in joining our friendly, supportive and committed team. 

Please write about your experiences and skills on the application form, and give examples. We can only score applications based on the information you write on the form. So, if you have lots of relevant experience but don’t tell us very much about it on the form, we might not be able to offer an interview. 

Our covering letter for applications gives more tips on applying. 

Please apply by 9am on Thursday 18th August to be part of the current recruitment and training round.

Please note, if you are interested in the Volunteer Adviser role, we will open recruitment for that again in coming weeks. You can always send us a completed application form and will will contact you about the next recruitment and training round – we have these throughout the year.

We don’t have any available roles at the moment but we will again soon.

Please visit this page again in a few weeks and follow our social media. We have volunteer recruitment rounds all through the year.

If you would like to register your interest and for us to contact you in a few weeks when we will be recruiting and training Volunteer Advisors, please  complete a Volunteer application form if you are interested in joining our friendly, supportive and committed team. 

Please write about your experiences and skills on the application form, and give examples. We can only score applications based on the information you write on the form. So, if you have lots of relevant experience but don’t tell us very much about it on the form, we might not be able to offer an interview. 

Our covering letter for applications gives more tips on applying. 

We are currently recruiting for Trustees and a Treasurer

Citizens Advice Brighton & Hove is seeking new trustees and a treasurer. This is an exciting opportunity to take on a governance role at a high profile charity. We are particularly looking for those with skills in marketing, social media and communications as well as legal experience, policy development and fundraising to join the board. We are also hoping to welcome applicants with little or no board experience, who would like to learn more about charity governance.

We are a local independent advice charity and are part of the Citizens Advice network. Our goal is to help everyone find a way forward, whatever problem they face – we provide free, confidential and impartial advice and we campaign on the issues affecting people’s lives. The cost of living crisis means that now is a crucial time for us to grow our capacity to give help and advice, and campaign on behalf of service users. You can be part of guiding that process, making a genuine impact on the lives of people in your community.

As a trustee or treasurer you will support the board to develop and maintain its governance. It is the board’s role to provide good, strong leadership and enable the organisation to provide effective services to clients. You will be involved in directing the organisation towards its charitable objectives, be accountable for the charity and its affairs, actively contribute to setting policy and strategic direction, monitor performance and hold the management accountable for progress towards those goals. The treasurer will also have a specific focus on the financial management of the organisation.

The ideal candidate will understand the problems that people in our communities are currently facing, and be committed to the aims and principles of the Citizens Advice service. They will have the commitment and availability to attend trustee board meetings, and have the communication skills to participate actively in discussion. They should have the willingness to learn and to develop, the ability to think creatively and strategically, and to work effectively as a member of a team.

Citizens Advice Brighton and Hove is here for everyone, and we understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome and encourage applications from all communities. 

For more details about these worthwhile and rewarding opportunities and how to apply, read the trustee volunteer role pack. or the treasurer volunteer role pack and download the application form to complete.  Please email completed application forms to recruitment@cabrightonhove.org.

If you have questions or would like to get a better understanding of the role please contact Jo Carden, CEO on joanne.carden@cabrightonhove.org to arrange a call.

Closing Date Sept 30th 2022

Research and Campaigns Volunteer

Research and Campaigns Volunteers are involved at all levels of the charity in a wide range of activities. These include researching policy and our own data, writing content for a wide range of audiences, talking to clients, press, decision makers and more.

Volunteers may also get involved in campaigns with national Citizens Advice, such as Universal Credit.

Time commitment: We can be flexible about the time spent and how often you volunteer so come and talk to us.

“I feel really passionate about social justice so this role is perfect for me. I can use the information we have about our clients’ problems to identify trends and campaign for positive change to help improve peoples’ lives.”

Further Information

There is more general information about volunteering with us on the National Citizens Advice website.

There are some examples of people’s experience volunteering with different Citizens Advice charities here.

Watch a video to find out more about the people who make Citizens Advice

Take a quiz to find out what role might suit you.