Volunteer
“I am so proud to work as part of this service. Every single colleague, both supervisors and volunteers, have inspired me with their dedication and selflessness.”
“The training and skills I have learnt in the role as a Volunteer Adviser are without a doubt the skills and experience that have allowed me to secure my new position with a leading law firm.”
Available roles
Volunteer Advisers
Do you have skills and time to share? Do you want to help people in the city?
We are currently recruiting Volunteer Advisers to be the first point of contact for Citizens Advice clients (primarily via telephone and email).
Please complete the Volunteer application form if you are interested in joining our friendly, supportive and committed charity.
Take a look at the covering letter for applications for more tips on applying.
Our Volunteer Adviser role description gives more details about what’s involved in the role and the skills and qualities needed for the role.
All Advisers start as a Level 2 and then progress to Level 3. In order to volunteer with us in this role, we ask for a minimum commitment of one year and two morning or afternoon sessions per week. Please do ensure you have the time to commit to volunteering with us.
Training is provided for this varied role over a ten week period and includes a weekly, three hour in-house session, plus six weekly sessions for observing an experienced Volunteer Adviser. There is also some home study/reading. It is a big commitment, but one that makes a big difference!
Application deadline: Monday 24th March, by 9am.
We will then shortlist applications and we will aim to begin the interviews around 2nd April.
Training will commence the 23rd April.
Volunteer Reception and Information Assistants
Do you have skills and time to share? Do you want to help people in the city?
We are currently recruiting Volunteer Reception and Information Assistants to be the first point of contact for Citizens Advice clients who come to our office at Hove Town Hall.
Please complete the Volunteer application form if you are interested in joining our friendly, supportive and committed charity.
Our Volunteer Reception and Information Assistant role description gives more details about what’s involved in the role and the skills and qualities needed for the role.
Training is provided for this role and will start with induction and shadowing sessions in November 2024.
Application deadline: Monday 28th October, by 5pm.
We will shortlist candidates and aim to conduct interviews the week commencing 4th November 2024.
Research and Campaigns Volunteers
Do you have time to spare? Do you want to help us identify issues, organise campaigns, and raise awareness? Join us as a Research and Campaigns Volunteer.
Please complete a Volunteer application form if you are interested in joining our friendly, supportive and committed charity.
Our Research and Campaigns Volunteer role description gives more details about what’s involved in the role and the skills and qualities needed for the role.
Application deadline: 25th September, 9am.
We will then shortlist applications and we are aiming to interview around Wednesday 2nd October.
We don’t have any available roles at the moment but we will again soon.
Please visit this page again in a few weeks and follow our social media. We have volunteer recruitment rounds all through the year.
Do you have skills and time to share, and want to help people?
Our volunteers come from different backgrounds, places and communities. They volunteer for lots of different reasons,ons, including to:
- make a positive impact on peoples’ lives,
- gain new skills and knowledge and build experience for employment
- use and develop existing skills in a rewarding way
- improve health, wellbeing, confidence and self-esteem
- meet new people from a range of backgrounds and ages, and make friends
- get to know the local community and give something back
- experience good training and support and to feel part of a team
We cover expenses so you won’t be out of pocket from volunteering with us.
As a volunteer at Citizens Advice you don’t need any specific qualifications or experience.
You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.
Some roles may require you to have IT skills, be a good listener, or have good written skills.
As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision from our supervisors during your time volunteering with us, and opportunities for development.
Many of our public-facing roles take place in the day time (Mon – Fri 9am – 5pm) but we can be flexible with some of our other roles, which you could do in the evening or weekends.
We believe that the skills, experience and satisfaction that come from volunteering should be available to everyone. We want our teams to reflect the diversity of ethnicity, language, cultural background and life experiences that exist in Brighton and Hove. We encourage you to apply and talk to us about your skills and aims and your interest in our work.
Further Information
There is more general information about volunteering with us on the National Citizens Advice website.
There are some examples of people’s experience volunteering with different Citizens Advice charities here.
Take a quiz to find out what role might suit you.
